LogMeIn / Remote Support

One of the greatest innovations we have seen since we set up shop in 1984, was the evolution of the internet and the ability to offer remote desktop support to our clients – no matter where they are in the world. The tool we use to provide this type of support is a program called Log Me In.

With the customer’s permission, a small .exe file automatically downloads to their PC. It’s the interface through which our support staff communicate with our clients and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion – preventing any future connections without the consent of the client..

The applet provides remote Customers with:

  • Interactive Chat and detailed Session History
  • Prompts to permit or deny technician access to all functions
  • File Transfer to the technician
  • Ability to stop Remote Control or disconnect at any time

Here are a few more facts about LogMeIn:

  • Log Me In employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions.
  • Customers can choose to terminate the session at any time
  • All traces of the Customer Applet disappear from the remote PC when the session is finished
  • Customers must permit a technician to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)

We hope this answers some of your questions about the process by which we access your computer to provide remote support. If you have any more questions concerning the security of LogMeIn, please download (right click + save target as) the LogMeIn Security White Paper.

 

If you have come to this page as part of a support call, and you have read and understand the security issues outline above, please click the LogMeIn logo below to begin your session.

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