Reversing customer payments is performed in the bank services module. Since AR sends information related to deposits (receipts) and cheques (refunds); both of those types of transactions are available for reversing.
As with any other Accpac Module, dates are important to verify when you are reversing items in bank services.
You may need to reverse a customer payment for a number of reasons including the payment did not clear or it was entered/recorded to the wrong customer account.
To reverse the customer payment, select the Reverse transactions icon under Bank Transactions in the Bank Services module.