The pre-cheque register is missing some/all clients.

Melanie Courtney

When setting up rates as Admin ensure you enter a max range higher than $0. Enter in an amount that is higher than any payouts you have set up for your students. The end date of the rate should also be completed with a date for as late as possible (i.e. Dec 31, 3008). This will avoid you having to …

Is the Post Secondary Student Management system networkable?

Melanie Courtney

Yes, PSSM can be networked as long as you have a Network Interface Card for your system. Ethernet 100mbps interface cards and hubs installed in the Server and each workstation are the minimum system requirements to have the Education program networkable. For each additional user, Lanpak licenses must be purchased.

Will the program run in a Windows 2003/2008 Server environment?

Melanie Courtney

Yes, the server minimum requirements include: Pentium 4, 4 GHZ, with CD /DVD ROM drive, 4 GB of RAM (Required for network installations only). Server Operating System: Windows 2003 or 2008 Server with all the latest service packs. (Required for network installations only).

Can the program be used by multiple users?

Melanie Courtney

Yes, if you are networking the program and installing it on a server. You must meet the minimum system requirements for the Server (Question 3) and networking (Question 4) to ensure the program functions properly.

How to perform a Cheque Reversal in Social Services / Social Assistance

Melanie Courtney

Perform the following steps: Sign into the program as the power user for the organization Select Periodic Processing and History/Reversal from the Housekeeping menu Then select History/Reversal If it is a client cheque, search for the cheque number to reverse If it is a Vendor cheque, place a check mark in the Box next to Is Vendor? To display a …

What are the payment processing steps?

Melanie Courtney

Please follow the steps outlined below: Log into the program as the standard type user, once you entered all the clients including B&D and payment details you can begin payment processing. Go to client cheque processing under the payment processing menu option in the explorer window. For your first cheque run, your first step is to select the pre-cheque register …

The pre-cheque register is missing some clients, what can cause this?

Melanie Courtney

Try to narrow down the client(s) you are missing. Please note if a client does not appear on the pre-cheque register report then no cheque will be issued for them. If a client is not on this report but should be, please check the following: verify B & D is set to true for this client verify payment details exist …

How do I edit an existing user?

Melanie Courtney

To modify or edit an existing user, select the users menu option form the Housekeeping menu on the left. A list of users will be displayed in the window on the right. Select the user to edit by selecting the pencil type icon next to the name. Make necessary changes and select the save and close button.

What is the difference between the Admin user and the Power user?

Melanie Courtney

The Administrator can create & delete users, change dictionary items for any organization and create organizations. The Power user can create & delete users & clients as well as change dictionary items within their organizations.