How do I reverse Customer Payments?

Melanie Courtney

Reversing customer payments is performed in the bank services module. Since AR sends information related to deposits (receipts) and cheques (refunds); both of those types of transactions are available for reversing. As with any other Accpac Module, dates are important to verify when you are reversing items in bank services. You may need to reverse a customer payment for a …

How do I reverse a payment in Accounts Payable?

Melanie Courtney

Go to Common Services – Bank Transactions  – Reverse Transactions (see screen shot below).  To reverse just one cheque, select the source application and do not place a check mark in the reverse multiple transactions box, you can then type in a description and select the Vendor and then cheque to be reversed.   Changes are made when you select the …

How do I find a list of cheques / payments that were issued?

Melanie Courtney

To find the last payment: Go to AP Select AP transactions Select payment inquiry.  (screen shot below) Click the 2 blue arrows   >> symbol This will display a list of cheques.  You can scroll through this report or select the option to Print (button on bottom left of window). This will give a list of all cheques issued.

How do I setup recurring payables?

Melanie Courtney

Go to Common Services, Schedules and ensure there is a schedule there that you will use to assign to the recurring batch.  It is very important to have the correct start date so that the invoice generation will not start too soon or too late.  You can select any day of the month for the batch to be generated, and …

How do I make an adjustment to Box 14 Employment Income on a T4?

Melanie Courtney

Go to payroll employees, transaction history adjustment, choose an employee and create an adjustment and on the taxes tab, choose INCTAX, you just add the amount you are out (‘-‘ to decrease the amount and ‘+’ to increase the amount) to the earnings before deductions field to get the amount to adjust /change in Box 14.  

I noticed I cannot keep more than 7 years of history, how can I change this?

Melanie Courtney

If you cannot change the # of years to keep history this means that you are at your max for data retention, you should make a duplicate copy of your database (do a database dump / backup) this way you will have the history up to the point prior to creating the new year. Please contact us and we can …

How do I backup my Sage 300 ERP database?

Melanie Courtney

*Please note: In order to have a complete /full backup (which is recommended) and you have followed the steps below you will have 4 items (2 folders and 2 files) that will be created as a result of the database dump: -DAT folder -SYS folder -DAT.dct file -SYS.dct file To do a backup of the data you use a function called …